Customer Service

• Standard UK delivery is £3.95
• Delivery for orders over £60 is free of charge.
• Most orders are despatched with Royal Mail Tracked 48. Larger orders are sent with DHL.
• Once your order has been despatched you will receive a confirmation email letting you know that your order is on its way with a tracking link so you can track your order.
• You will receive further updates about your delivery from Royal Mail via email and/or SMS.

To enhance clarity regarding our UK delivery policies, please note the following guidelines:

• Non-receipt of parcel after dispatch notification: If you do not receive your parcel within seven days of receiving our despatch email, please contact us immediately so we can investigate for you.
• Discrepancy between Royal Mail's Proof of Delivery and your actual receipt: If Royal Mail's tracking information indicates that your order has been delivered, but you have not received it, please inform us within 10 days at the latest. Royal Mail will only investigate if the issue is reported within 10 days of the recorded delivery date. If the issue is not reported within this timeframe we may be not be able to investigate, issue a refund, or send a replacement.
• Deliveries to customer-specified Safe Places: If you designate a 'safe place' for delivery and Royal Mail confirms delivery to that location, we cannot be held responsible for any loss or damage occurring thereafter. Consequently, we are unable to offer refunds or exchanges in such cases.
• Uncollected parcels held at Royal Mail Delivery Offices: If a parcel is returned to the Royal Mail Delivery Office due to an unsuccessful delivery attempt and is not collected within the holding period, it will be returned to us. Upon return, we can either issue a refund for the product cost, excluding the original shipping fee, or resend the parcel upon your request. Please note, resending the parcel will require payment of a new postage fee.

Worldwide Delivery 

• Please contact us for a delivery quote.
• Please note that you may be liable for taxes and customs.
• Returns are at the customer's expense unless the item is faulty or not as described.
• We regret that we are unable to arrange exchanges for orders outside of the UK and Channel Islands.

Delivery to Northern Ireland

As of 13th December 2024 we are unable to send orders to Northern Ireland due to GPSR regulations. We hope that this will be a temporary situation and we'll be able to resume delivery to Northern Ireland very soon. 

We really hope you love your purchase. But if you are not happy with the item, for any reason, then you can return it to us for a refund or exchange.

We simply ask that you contact us within 30 days of receiving the item by emailing hello@yoyoandflo.com and telling us whether you would like a refund or replacement.

The cost of return postage is at the customer's expense, unless the item is faulty or not as described, in which case we will refund your return postage costs.

Please note that if the returned item is not in a saleable condition, we may not be able to issue a refund and we will have to send the item back to you.

We recommend that you return your item to us using a service that provides you with proof of postage.

When we have received the item in a suitable condition we will process the refund or replacement within two working days and confirm receipt by email.

Returns from outside of the UK

• Returns are at the customer's expense unless the item is faulty or not as described.
• We regret that we are unable to arrange exchanges for orders outside of the UK and Channel Islands.

If you'd like to send a gift, we can gift wrap your order for you and send it directly to the recipient. All you need to do is select the gift wrapping option when adding an item to your cart, enter your gift message and we'll do the rest! 

If you are looking for a special gift or confused about sizing, you'll find lots of helpful information in our Maileg FAQs.