Maileg Big Sister Wellness mouse, Rose

Our UK standard delivery costs are as follows: 

Standard delivery to the UK mainland with Royal Mail Tracked 48 (usually 3 to 5 working days) is £3.95

Delivery is free on UK mainland orders over £60 

UK Delivery information

Most UK orders are despatched using Royal Mail Tracked 48. We use DHL for larger items. When your order has been shipped, we will email you a despatch confirmation with tracking details. 

If you require your order urgently please contact us by email or phone and we will endeavour to get your order to you as soon as we possibly can. 

To enhance clarity regarding our UK delivery policies, please note the following guidelines:

• Non-receipt of parcel after despatch notification: If you do not receive your parcel within seven days of receiving our despatch email, please contact us immediately so we can investigate for you.
• Discrepancy between Royal Mail's Proof of Delivery and your actual receipt: If Royal Mail's tracking information indicates that your order has been delivered, but you have not received it, please inform us within 10 days at the latest. Royal Mail will only investigate if the issue is reported within 10 days of the recorded delivery date. If the issue is not reported within this timeframe we may be not be able to investigate, issue a refund, or send a replacement.
• Deliveries to customer-specified Safe Places: If you designate a 'safe place' for delivery and Royal Mail confirms delivery to that location, we cannot be held responsible for any loss or damage occurring thereafter. Consequently, we are unable to offer refunds or exchanges in such cases.
• Uncollected parcels held at Royal Mail Delivery Offices: If a parcel is returned to the Royal Mail Delivery Office due to an unsuccessful delivery attempt and is not collected within the holding period, it will be returned to us. Upon return, we can either issue a refund for the product cost, excluding the original shipping fee, or resend the parcel upon your request. Please note, resending the parcel will require payment of a new postage fee.

Worldwide Delivery 

• Please contact us for a delivery quote.
  
• Please note that you may be liable for taxes and customs. 
• Returns are at the customer's expense unless the item is faulty or not as described.
• We regret that we are unable to arrange exchanges for orders outside of the UK and Channel Islands.

Delivery to Northern Ireland

As of 13th December 2024 we are unable to send orders to Northern Ireland due to GPSR regulations. We hope that this will be a temporary situation and we'll be able to resume delivery to Northern Ireland very soon.